Effective Date: July 19, 2026

At DeskSetupBD, customer satisfaction is important to us. We carefully inspect products before shipment and work to ensure that every order arrives in excellent condition.

This Return & Refund Policy explains when products may be returned, exchanged, or refunded. By placing an order with DeskSetupBD, you agree to the terms outlined below.

1. Return Eligibility

A product may be eligible for return if:

  • You received the wrong item.
  • The product arrived damaged during delivery.
  • The item has a manufacturing defect.
  • The delivered product is incomplete or missing essential components.
  • The product differs significantly from the item ordered.

To qualify for a return, you must notify us within 7 days of receiving your order.

2. Return Conditions

To be accepted, returned products must:

  • Be unused or in like-new condition.
  • Include all original accessories, manuals, and packaging.
  • Be returned with the original invoice or proof of purchase.
  • Show no signs of misuse, modification, or accidental damage.

DeskSetupBD reserves the right to inspect returned items before approving any replacement or refund.

3. Non-Returnable Items

Returns cannot be accepted for:

  • Products damaged through improper use or negligence.
  • Items with physical damage caused after delivery.
  • Products missing original packaging or accessories.
  • Clearance, promotional, or final-sale items unless defective.
  • Gift cards, digital products, downloadable software, or license keys.
  • Products that have been altered, repaired, or modified by unauthorized parties.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

When submitting a claim, please provide:

  • Your order number.
  • Clear photographs of the product.
  • Images of the packaging (if applicable).
  • A brief description of the issue.

Once verified, we will arrange an appropriate solution, which may include a replacement, exchange, or refund.

5. Manufacturing Defects

Products found to have manufacturing defects may qualify for replacement or warranty service, depending on the product and manufacturer’s warranty terms.

Some products may require inspection before a claim can be approved.

6. Exchanges

Eligible products may be exchanged when:

  • The incorrect item was delivered.
  • A verified manufacturing defect exists.
  • A replacement is available in stock.

If the requested replacement is unavailable, we may offer:

  • An alternative product of equal value (with your approval), or
  • A refund in accordance with this policy.

7. Refunds

Approved refunds will be processed using the original payment method whenever possible.

If the original payment method is unavailable, an alternative refund method may be arranged.

Refund processing times may vary depending on the payment provider or financial institution.

Shipping fees, cash-on-delivery charges, and other service fees are generally non-refundable unless the return is due to our error.

8. Order Cancellation

Orders may be cancelled before they are dispatched for delivery.

Once an order has been shipped, cancellation requests may no longer be accepted. In such cases, the product must follow the standard return procedure after delivery, if eligible.

DeskSetupBD also reserves the right to cancel orders due to:

  • Stock unavailability.
  • Pricing or listing errors.
  • Payment verification issues.
  • Suspected fraudulent activity.
  • Circumstances beyond our reasonable control.

9. Return Shipping

If the return is approved because of:

  • An incorrect product,
  • A defective item,
  • Or an error on our part,

DeskSetupBD may cover the applicable return shipping cost.

For returns requested for reasons not caused by our error, the customer may be responsible for return shipping charges.

10. Inspection Process

Every returned product undergoes a quality inspection before a refund or replacement is approved.

If the inspection determines that the item does not meet the conditions outlined in this policy, the return request may be declined, and the product may be sent back to the customer.

11. Warranty Claims

Products that include a manufacturer’s warranty should be claimed according to the warranty terms provided by the manufacturer.

Warranty coverage does not apply to damage resulting from:

  • Physical impact
  • Improper installation
  • Liquid exposure
  • Electrical damage
  • Unauthorized repair or modification
  • Misuse or neglect

Customers may be asked to provide proof of purchase and the original packaging when submitting a warranty claim.

12. Refund Timeline

Once a returned item has been received and approved after inspection, refunds are typically processed within 5–10 business days.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or banking institution.

13. Changes to This Policy

DeskSetupBD reserves the right to update or revise this Return & Refund Policy at any time.

Any changes become effective immediately after being published on this page.

14. Contact Us

If you have any questions regarding returns, exchanges, refunds, or warranty claims, please contact our customer support team.

DeskSetupBD

Website: https://desksetupbd.com

Email:

Business Hours: Saturday – Thursday, 10:00 AM – 8:00 PM (Bangladesh Time)